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How 13,000 Handwritten Thank-You Notes Built A Thriving Business

By February 19, 2018Uncategorized

I’m going to tell you a story that you won’t believe, a story that makes my wrist ache just to think about: A fashionable young company called HEX has built a thriving business–and great customer loyalty–through 13,000 thank you notes that its employees have written by hand.

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Ted Lonnberg

Author Ted Lonnberg

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